Belgium Job Openings
Cognizant
Archestra Engineer
Brussels
FULL TIME
November 27, 2024
We are currently looking for an Archestra Engineer with Scada knowledge based in Brussels area in Belgium.
Responsibilities:
- Incident management:
- Act as first line of support
- End to end incident management
- Redact Knowledge base article for future incident resolution
- Monitoring Application health
- Proactive and reactive problem management
- Create and manage problem tickets
- Coordinate end to end problem resolution (Infrastructure, Network, DB & product vendors as appropriate)
- Create, manage change requests
- Follow up on change activities
- Perform change activities as needed (IQ/OQ tests)
- Manage application patching (installation, coordination with product vendor)
- Create installation procedures as appropriate
- Create and manage asset information in CMDB
- Manage application accesses (create/modify/disable)
- Create/update service desk guide
- Create/update configuration guide
- Bachelor’s degree in information technology, engineering, computer science, or related field to Life Sciences.
- ITSO SME Support
- Application Version upgrade
- IT Interventions
- Coordination and Communication with Users, Stakeholders and Solution Providers
- GXP and GAMP validation standards
- Good understanding of Gx P
- Application should be support is PCS7
- Act as first line of support
- End to end incident management
- Redact Knowledge base article for future incident resolution
- Strategic Thinker, to drive innovative thinking and add value to the service provided.
- Excellent Analytical and problem-solving skills.
- Handle and operate efficiently under pressure.
- Excellent English and French is a must
- A career in one of the largest and fastest growing IT services providers worldwide
- Ongoing support and funding with training and development plans
- A highly competitive benefits and salary package
- Opportunity to work for leading global companies
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