Bahrain Job Openings
Reef Island
Help Desk cum Receptionist
Manama
FULL TIME
November 9, 2024
Urgently require a Help Desk Assistant/ Receptionist for a Facilities management company in Bahrain.
ii. Coordination on works to be completed
Experience:
- Undertake reception duties to greet and welcome staff, public, visitors, customers, and tenants, providing advice, assistance, and direction as necessary.
- Deal with general telephone and face-to-face inquiries efficiently and professionally, signposting enquirers to appropriate contacts or providing advice and information as appropriate to ensure that they receive a positive experience and outcome.
- Assisting existing clients with general queries, via email or by phone.
- To keep the site team informed of any specific issues or needs in respect of individuals of their homes.
- To keep the tenants informed of any specific or general maintenance work in advance.
- Dealing with people issues in a positive manner and ensure tenant satisfaction is achieved promptly within acceptable timeframes.
- To ensure that service standards are achieved and adhered to.
- To ensure that all tenants receive a consistent high-quality level of service.
- To maintain a complaints procedure and deal with disputes and damage claims.
- To promote the service and the Company positively at all times.
- Providing quick responses to tenant inquiries.
- To undertake other appropriate duties of similar level and responsibility as may be required from time to time.
- Managing company drivers’ daily tasks
- Coordinating between HK and LTC tailors and mainly upholstery team.
- New flats preparation within the deadline:
ii. Coordination on works to be completed
- Coordinating with Sales and Marketing, and Assets, for tenants’ new requirements
- Coordinate with the IT department for the IPTV connection
- Coordinating for cleaning and buffing of apartments
- Once all equipment is fixed, check if everything is working and in order. If not, coordinate with the Facility Management team or supplier as required.
- At the time of move in – coordinating with the teams for checklist completion and training the tenants on the equipment functioning.
- Main contact with the tenants for additional work.
- Main site contact for the helpdesk, to coordinate for Facility Management works (tenant related).
- Any requests given by the concerned department manager.
Experience:
- Coordinator: 1 year (Preferred)
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