Operations
Vienna, Austria
Full-time

At Wolt, our mission is to create the world’s best courier experience by optimizing onboarding processes, tailoring content, and ensuring timely, engaging education for our courier partners.
As a Courier Communications Associate, you will play a pivotal role in shaping and enhancing our communication with courier partners, ensuring they receive a world-class experience throughout their Wolt journey. This position demands a blend of creativity, writing expertise, strategic thinking, and analytical skills. You’ll need a proactive mindset, a hands-on approach, and the ability to collaborate effectively with operations specialists, the broader country team, and external partners.
What you'll be doing

• Crafting and optimizing courier engagement content using internal tools, including newsletters, in-app messages, push notifications, chatbots, and web pages.
• Maintaining and editing web pages to provide an outstanding courier experience.
• Streamlining processes, procedures, and communication channels for improved efficiency.
• Monitoring courier performance metrics and overseeing funnel execution.
• Guiding new courier applicants through the onboarding process.
• Managing direct communication with courier partners, including handling inquiries, creating information materials, and maintaining the inbox.
• Supporting daily operations and ad-hoc tasks.

• Proven experience in communication roles.
• Bachelor's degree in Marketing, Media, Literature, or equivalent experience.
• Background in customer- or people-oriented roles, especially in online communication.
• Exceptional communication skills with experience creating engaging content for wide audiences (e.g., blogs, newsletters).
• Ability to conceptualize, improve, and execute ideas collaboratively.
• Empathy and motivation skills, with a knack for building rapport with courier partners.
• Proactive problem-solving skills and the ability to thrive in a fast-paced environment.
• Structured, reliable, and responsible work style.
• A creative mindset with a strong eye for detail.
• Fluency in English and German.

What We Offer

• Independence in a dynamic, young team.
• Flexible work options, including home office opportunities.
• Discounts on Wolt orders.
• State-of-the-art equipment (Notebook/Mac Book and monitor).
• 25 vacation days.
• Fully stocked snack bar with coffee, tea, fruit, and sweets at the office.
• Modern office facilities.
• Regular team-building, sports, and company events.
• We offer an attractive salary starting at 28 500€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner
laura.ilioaea@external.wolt.com
Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.