Your responsibilities:

• Provides 2nd level Application/System end-to-end support experience for the customer for proprietary applications, as well as COTS components
• Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes
• Initiates and drives problem management activities
• Deployment of software releases to production and pre-production environments
• Creates and maintains system and service documentation, including knowledge sharing
• Generates application performance reports using availability and performance management toolset
• Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), development and 3rd parties
• Contributes to project specific task with/without technical lead function
• Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing

Your profile:

• HTL or higher education with IT background (University degree is an asset)
• First experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions)
• ITIL v3/v4 or similar IT certification is a plus
• Creative Team player with good communication skills, analytical thinking and outcome focused personality
• Business fluent in English (both written and oral)
• German would be an advantage

Our Offer:

• We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement
• A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
• Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies
• Grow together with our company and pursue internal career paths and goals (career mobility initiatives)
• Social benefits of a modern company, e.g. Home office, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation etc.
• Possibility to participate in regular trainings (technical and personal development)
• A market compliant gross salary of 35 000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience
• Location: Vienna
• Start date: as soon as possible, full time position
• The Benefits of working for the Kapsch Group

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

Your contact person for this position is: Sylwia Kolp. T: +43 50 811 1902