Shangri-La Sydney, is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, 4 food & beverage outlets and 18 functions rooms.


Shangri-La Sydney is looking for a Bell Captain to join our team!


About the Role


The Bell Captain will oversee the day-to-day operation of permanent and casual Porters and Commissionaires with the assistance of the Service Leaders (Senior Porters), particularly their performance in the delivery/retrieval of guest luggage, meeting and greeting guests and assisting with general enquiries.

• Co-ordinate the activities of both Service Leaders (Senior Porters) and Service Associates (Commissionaires & Porters) and assign tasks as necessary; ensure that all guest luggage is expediently handled and delivered and not “scattered” in either the Hotel’s lobby or at the main entrance.
• Maintain an effective flow of communication within the Bell Department and co-ordinate with other Front Office and Hotel departments as necessary.
• Attend the daily Front Office briefing or delegate the responsibility to a suitable
  colleague. Share briefing notes from that forum with other colleagues on shift
• Have thorough knowledge of all guest rooms and suites and their location and amenities; ensure that all Service Associates (Porters) are familiar with same.
• Ensure that all assigned colleagues are familiar with hotel facilities, services and functions as well as city-wide events and local attractions.
• Co-ordinate guest transportation and automobile needs as requested; supervise Service Associates (Commissionaires) in the maintenance and control of all vehicles on the Porte Cochere.
• Produce fortnightly rosters for Service Leaders and all Service Associates. Use a yearly planner to assist with leave planning of Service Leaders and Associates in the department as approved by Chief Concierge or Guest Service Manager.
• Perform other duties as assigned by the Chief Concierge or Senior Management team.

About You

• Experience in Hotel Environment
• Full Drivers Licence
• Supervisory experience in a similar setting
• Excellent communication skills in reading and writing English
• Understanding of workplace practices in Work Health and Safety
• You must have full working rights in Australia

If you are a motivated and energetic individual looking for a career in the hotel industry and have a passion for customer service and attention to detail then we would like to hear from you.


Apply here and now!


No recruitment agencies, please