• Develop custom applications within a single instance of Salesforce using Platform capabilities, vendor package functionality, and Service Cloud principles.
• Collaborate directly with business partners to understand pain points and provide resolutions through training, defect identification and fixing, and/or future enhancements.
• Test changes made by other techs on behalf of the business.
• Oversee the deployment of solutions to production environments.
• Devise, execute, and analyze system tests to verify solutions’ effectiveness.
• Develop high-quality code and configuration to support the functions of Salesforce Service Cloud.
• Collaborate with other developers, architects, and business SMEs in Agile scrum teams.
• Document and define how new/revised code operates to enable others to work with and support the code.

• Experience developing with Apex, Visualforce, Java Script, Lightning Web Components.
• Experience configuring Flows, Approval workflows, Process Builder.
• Deep understanding of the security model: Sharing, Roles, Profiles, Permission Sets, etc.
• Strong data modeling skills.
• Experience with Service Cloud, Sales Cloud
• Understanding of the service process (case management, knowledge management, omni-channel routing, service analytics, integration with call centers and live chat).
• Strong communication skills and ability to translate business requirements into technical design.

• Experience with Experience Cloud.
• Experience working on an Agile Team.
• Experience packaging and deploying Salesforce solutions using Copado.
• Salesforce Low Code.
• Skills in Power Apps, API, Azure Dev Ops, Change Management are a plus.