Order Handling Specialist

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This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: hybrid This role is contributing to the Robotics business area in Buenos Aires, Argentina. You will be mainly accountable for: • Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. • Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. • Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. • Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools. Our team dynamics You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Degree in Business Administration, Foreign Trade, Economics, or related fields.
• Ability to demonstrate your experience in similar roles, including customer interaction and KPI management.
• You are qualified in SAP, and advanced Excel skills (desired).
• You are innovative around communication, empathy, and continuous process improvement.
• You are at ease communicating in English fluently.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #My ABBStory