• BA/BS from reputable universities
• Fluent English skills
• 10+ years of professional experience with strong business and people management skills
• Ability to build strong relationships with stakeholders and key partners
• Ability to communicate clearly and effectively (written & verbal) with different functional groups including senior business leaders, finance, HR and developers
• Strong program building skills
• Passionate about coaching/developing people

Amazon is looking for a Senior Manager, Program Management to manage Amazon Vendor Services (AVS) within Amazon Turkey. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

As the functional lead for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, through a team of Managers, Team Leads and Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Category Leaders and Functional Leaders to identify vendor needs and build a program that is relevant to their business. You will be expected to contribute to continuous enhancements and innovation within the service.

You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.

Key job responsibilities

• Partner with Category Leaders, Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs
• Enable your team to deliver bar-raising vendor experience for the vendors subscribed to the program
• Define joint business plans and deliver impact to the vendors you own directly
• Manage a team of Managers, Team Leads and Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
• Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
• Think Big to shape the AVS program in emerging countries and work with the EU AVS team to drive productivity within your team
• Define the skills required within the team to support your vendors with specific problem areas
• Develop the right skill set within the team and allocate resources to vendors
• Grow and develop people into a talent pool for Amazon
• Product Management/ Program Management Experience
• Proven track record of taking ownership and driving business performance
• Experienced People Manager
• Experience with E-Commerce/Vendor management
• The ability to understand and influence the merchandising process