Analyses and resolves information system issues related to the desktop computing environment, applications, and hardware.
Closely monitors ticket queue to respond to and resolve client inquiries escalated within established Service Level Agreements (SLA).
Documents all end-user requests and interactions in ticketing system.
Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
Builds relationships with first line teams to create a cohesive support team.
Assists senior staff with functional tasks to support desktop environment projects such as software upgrades, patching, computer imaging, network upgrades, etc. Location: Bangkok Brand: Dentsu Time Type: Full time Contract Type: Consultant