South Africa Job Openings
Teleperformance South Africa
Sales and Service Specialist (Telecommunications)- Night shift 1112
Cape Town
FULL TIME
November 20, 2024
- Handle incoming phone calls and emails from existing and potential business customers on queries relating but not limited to:
- Sales and product enquiries, Account, and billing queries, service faults, service configuration and troubleshooting.
- Provide support to customers while demonstrating excellent customer service skills
- Use network monitoring tools to assess and identify issues
- Log and escalate faults with relevant contacts and systems to required level of detail
- Take ownership of and manage incidents through to resolution
- Liaise with various internal support and engineering groups during progression of issues (Data, voice, transmission, NOC etc.)
- Manage the prioritization of issues
- Liaise with the various operators, stakeholders, partner organizations, vendors and IT support representatives in managing issues related to Telecoms and or Retail Main Outputs: (e.g. reports, written correspondence, sales)
- Maintain and update customer contact and account details.
- Maintain a report on support contact drivers to identify patterns in fault occurrences.
- Carry out specific administrative support as requested
Education and Specific Training Work Experience
- Matric/ Equivalent
- Minimum of 6 months – 12 months’ experience working within a similar service/Sales driven environment. (Telecommunications)
- Good knowledge of operating systems
- Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems, routers, switches, cell phones and other networking peripherals. -advantageous
- Competence of the MS Office Suite.
- Maintain campaign performance, quality, regulatory and compliance standards
- Willing to work Night shift hours
Pay: From R8 500,00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
- High School (matric) (Required)
- Telecommunications: 1 year (Required)
- BPO Sales/Service: 1 year (Required)
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