• Audit and review the end-to-end operational processes to map the current state and define the future state opportunities.
• Help to improve performance, efficiency and stability by documenting and defining the business problem using data and metrics.
• Support requirements gathering and definition on projects to improve our operational and commercial capabilities.
• Write well thought out, clear and detailed user stories with acceptance criteria and communicate to different partners
• Support project management and Operational teams globally to assess potential solutions and support project delivery ensuring that business requirements are delivered as specified.
• Brief Product owners and developers on your requirements and work closely with them to create realistic plans to deliver against the deadline
• Contribute to the establishment of standard methodologies for business analysis processes
• Establish and nurture collaboration with Product and Operations Business Analysts and Product Owners

• Develop analyses and documentation in a collaborative way, communicating effectively and efficiently with Operations business as usual and project teams
• Understanding of agile Project Management methodologies and software development processes
• Understanding operational needs as they relate to a potential business change or transformation.
• Good facilitation skills coupled with analytical ability to elicit critical information
• Good communication skills, with an ability to translate data into actionable insights
• Able to appropriately challenge what, why and how things are.
• Use decision analysis methods to define the problem and formulate the requirements or processes
• Able to define needs and solutions using problem-solving techniques
• Gathering, identifying, and documenting operational functional and non-functional requirements
• Ability to handle multiple activities simultaneously, prioritising tasks to meet goals
• Supporting the Operations teams with process mapping to establish best practises
• Collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
• Inquisitive, with critical thinking, and demonstrate genuine passion for consumer behaviour.

• Minimum of 2-3 years of business analyst experience
• Possesses full business proficiency in English (B2 Level Minimum).
• Thorough approach to business analysis
• Experience in generating process documentation and reports
• Ability to support the management of story backlog, story refinement and testing
• Knowledge of ADO, Jira, Microsoft suite of tools, and modelling tools (Visio, Lucid Charts)
• Experience within any of the following: market research, operations, technology, or retail

South Africa