Romania Job Openings
Computer Generated Solutions Romania
Technical Team leader with German- Bucharest
Bucharest
FULL TIME
November 20, 2024
- Proven experience as a technical Help Desk team leader.
- A university degree is mandatory for the role.
- The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
- Solid technical background with an ability to give instructions to a non-technical audience.
- Customer-service oriented with a problem-solving attitude.
- Experience with installing/troubleshooting Telecommunications equipment (routers, network switches, firewalls, etc.)
- Excellent written and verbal communications skills.
- Team management skills.
- Build and run the Help Desk operation.
- Managing all day to day the Help Desk activities and evaluate productivity and performance
- Serving as the first point of contact for customers seeking technical assistance.
- Monitor all incidents and ensure timely resolution or where that is not possible immediate escalation to the next level of support.
- Develop practice for periodic reports for management with recommendations and trends.
- Recruit, train, and support Help Desk technical representatives.
- Take calls from clients and respond to their emails.
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