Are you looking for a vibrant opportunity to grow your career in customer service? Join Atelan Word Recruitment as a French Customer Support Specialist in Lisbon and become a vital part of our dynamic, international team!
About the Role
As a Customer Support Specialist, you will be the first point of contact for French-speaking customers of a renowned client. Your role will involve handling inquiries about product features, technical issues, and general support needs. With a focus on providing excellent customer service, you’ll address concerns related to e-commerce, software, hardware, and wireless connectivity while ensuring accuracy in your documentation. This is an on-site role in Lisbon, perfect for individuals eager to thrive in a collaborative and fast-paced environment.
Key Responsibilities

• Customer Interaction: Handle inquiries via phone, email, chat, and social media, delivering exceptional pre-sales, general, and technical support.
• Problem-Solving: Troubleshoot technical issues and provide resolutions to enhance customer satisfaction.
• Documentation: Accurately record all interactions to maintain a reliable knowledge base.
• Team Collaboration: Work closely with technicians and other departments to resolve complex tickets.
• Adaptability: Be ready to work flexible hours, including evenings, weekends, and holidays.

Qualifications

• Fluency in French (C2) and English (B2 or higher) is essential.
• Prior experience in customer support or related fields is an advantage.
• Strong communication, organizational, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and adapt to changes.
• Proficiency with CRM tools and other software applications.

What We Offer

• Competitive Salary: Share your salary expectations with us!
• Relocation Package: Comprehensive support, including travel expenses, airport transfers, and accommodation assistance, for candidates moving to Lisbon.
• Inclusive Workplace: Experience a welcoming and diverse environment in the vibrant city of Lisbon.
• Professional Growth: Ongoing training and opportunities for career development.
• Work-Life Balance: Enjoy flexible arrangements, with potential for hybrid work after training.

Why Lisbon?
Lisbon offers a unique mix of historic charm and modern energy, making it an ideal place to live and work. Whether it's the beautiful weather, rich culture, or bustling city life, there's always something to explore!
If you're passionate about customer service, solving problems, and making a positive impact, this is your chance to shine.
Apply today with Atelan Word Recruitment and take the first step toward your exciting new career in Lisbon!
Job Type: Full-time
Pay: From 1,200.00€ per month
Application Question(s):

• Do you have a valid EU Passport or Residence Card?

Language:

• French (Required)