Philippines Job Openings
5.5 Degrees Philippines Inc. | Babooks
Sr. Customer Service Representative (CSR)
Angeles
FULL TIME
November 28, 2024
The Customer Success Team plays a central role ensuring that our most valuable customers are able to maximise the value they obtained through adoption of our products. A Customer Service Representative serves as the primary point of contact for customers, managing various communication channels such as phone calls, emails, and live chat. We expect you to operate with a high degree of independence and initiative.
You will
- Being the trusted advisor and advocate for customers to drive success and value.
- Monitor and manage customer support requests via live-chat, email and phone.
- Maintain customer data and communications through a CRM system and report on customer activities.
- Work with the team to automate and systemise as much as possible.
- Conduct user training sessions to highlight the value and benefits of our products. Collaborate with customers to feed requirements and feedback into the product.
- Conduct product testings.
- Track issue resolutions through the service desk.
- 5+ years of experience in customer service. Experience in account management, business development, or a related role is considered a valuable asset.
- Excellent written and verbal communication skills.
- Must possess at least a Bachelor's or College Degree in fields such as Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing/Mass Communication, or their equivalent.
- Technical competence and understanding of Saa S software, being able to explain technical details and requirements to a non-technical audience.
- Detailed-oriented, analytical and great problem-solving skills.
- Natural relationship builder with integrity, reliability and maturity.
- Proactive, solution-oriented thinking, resilience and passion for learning.
- Proficiency in CRM platforms and other marketing systems would be a huge plus. Background in bookkeeping/accounting is a bonus.
- A self-starter who is excited to work at a fast-paced and growing company, and is comfortable with ambiguity and minimal guidance.
- Experience and Knowledge in Xero, Quickbooks, and MYOB accounting software is an advantage.
- Proficient in performing Data Validation tasks and possess a good understanding of MS Excel.
- Preferably with a BPO experience and some exposure to communicating with Australian clients.
- Proficiency in Canva and similar design tools is a valuable bonus.
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Work from home
- Angeles City, Pampanga (Required)
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