Panama Job Openings
Panama City Toyota
BDC - Bilingual (ENG/SPA)
Panama City
FULL TIME
November 21, 2024
Job Summary:
The Business Development Center (BDC) Representative specializes in answering questions and providing answers and value to current or prospective customers either through internet communications or over the phone.
Duties/Responsibilities:
The Business Development Center (BDC) Representative specializes in answering questions and providing answers and value to current or prospective customers either through internet communications or over the phone.
Duties/Responsibilities:
- Gather accurate customer information to maintain customer database for continual follow-up and retention.
- Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
- Making 75-100 outbound calls per day.
- Maintains a general understanding of the repair process and explains the process to our customers.
- Addresses customer concerns and issues or escalates them as needed.
- Coordinates questions and issues with the appropriate department personnel.
- Maintains knowledge of sales and service marketing promotions.
- Follow up after customer service visit to ensure customer satisfaction.
- Log all customer comments into Dealership Management System.
- Schedule follow-ups contact if no appointment is made in Dealership Management System.
- Confirm scheduled appointments with customers.
- Re-schedule “no-show” customer appointments.
- Follow-up with sales or service department to determine if the appointment was kept and learn the outcome. Schedule future contact as needed.
- Contact internet clients via e-mail and phone to schedule a sales or service appointment.
- Notify necessary departments of appointments.
- Forward any customer concerns to the correct department Manager and follow-up.
- Maintains CSI and all productivity targets at or above Company standards.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Occasional evenings and weekends are required.
- Other duties as assigned.
We regret to inform you that this job opportunity is no longer available as it has expired
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