Associate Technical Support Consultant
Altera Digital Health
Be'er-Sheva
Altera Digital Health is looking for an enthusiastic Associate Technical Support Consultant to join our innovative global team. This is an exceptional opportunity to launch your career within a leading digital healthcare company, gain hands-on experience, and grow your skill set through structured training and professional development. You'll collaborate with long-term clients, build professional relationships, and tackle unique challenges. If you're ready to embark on an exciting career journey, apply today!
What Can We Offer You?

• Comprehensive Benefits: Enjoy private medical cover and a range of other benefits.
• Competitive Salary: We offer a salary package that is aligned with current market rates.
• Flexible Working Arrangements: Balance your work life with options for remote and office work.
• Career Progression: Benefit from structured career growth opportunities, including mentorship and training programs.

Major Job Responsibilities:

• Utilize your skills in Windows Server and Azure to troubleshoot and resolve technical issues.
• Diagnose and address complex customer queries using our ticketing system, covering system configurations, product functionality, and bug/enhancement issues.
• Track and document incoming support requests, ensuring accurate notation of customer problems or issues.
• Liaise with our product development team to suggest improvements and identify potential problems with existing designs.
• Stay current with emerging technologies, design changes, and new products.
• Provide top-notch support to our Australian clients, ensuring tickets are handled with priority.
• Troubleshoot challenging technical issues and develop effective solutions.
• Efficiently manage queries within the digital healthcare space, ensuring timely and accurate resolutions.

Role Requirements:

• Bachelor's degree in computer science or a related field.
• A strong passion for technology, an eagerness to learn and a proactive attitude.
• Excellent knowledge of Windows Server.
• Prior experience in a similar support role, including ticket handling and troubleshooting, is a plus.
• Experience with healthcare products in a support environment is desirable but not required.

Working Arrangements:

• Standard workweek or as defined by assignment requirements.
• Flexibility to work in a standard office environment or remotely.
• Availability for after-hours, on-call support, and holidays as needed.
• Expect on-call and after-hours work during peak times, including end of month/quarter/year; during these times, PTO is limited to meet business needs.