Job description

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Manager, Relationship Management
Principal responsibilities:

• Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
• Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
• Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
• Obtain customer feedback and handle complaints in a professional manner
• Organize various promotional activities for acquiring new business
• Keep abreast of latest compliance requirements and recommend remedial actions when necessary

Requirements

Requirements:

• University degree in a related discipline
• Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
• At least 6 years of sales experience in banking industry
• Good leadership and coaching abilities
• Sound judgment and strategic planning skills
• Customer centric mindset and ability to manage complex interactions effectively
• Able to inspire others to achieve their goals/ambitions in a variety of situations
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Resilience to stress, able to unlock full potential and prepare for the future of work
• Fluency in spoken and written Chinese and English

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-n Co V), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.