Egypt Job Openings
Giza Systems EG
Senior Application Support (L2)
Cairo
November 21, 2024
Job Description
- Provide application support for K2 workflow solutions, ensuring smooth operation and addressing workflow-related issues
- Troubleshoot, diagnose, and resolve performance issues and system incidents related to K2 workflows
- Continuously monitor K2 workflows and systems to identify potential problems and resolve them proactively
- Work closely with other teams to address system incidents and improve workflow functionality
- Maintain thorough documentation of incidents, solutions, and system configurations for efficient troubleshooting
- Ensure optimal performance of K2 solutions by addressing performance bottlenecks and optimizing workflows
- Provide second-level support for escalated issues and help desk queries related to K2 workflows
Personal Skills
- Ability to analyze complex issues and find efficient solutions.
- Strong verbal and written communication skills to collaborate effectively with teams and document issues clearly.
- Ability to create and maintain organized documentation for technical support and troubleshooting.
Technical Skills
- Proficiency in K2 Workflow Designer and K2 Black Pearl is essential for designing and maintaining workflows.
- Strong understanding of SQL is necessary to manage and troubleshoot database-related issues.
- Ability to work with the .NET Framework is required to resolve technical issues and enhance system functionality.
- Experience with Windows Server is important to support and ensure the stability of the K2 platform.
Job Details
Managed Services Lo B
Preferred Candidate
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