Colombia Job Openings
Kaplan
IT Service Desk Technician
Bogota
FULL TIME
November 20, 2024
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Fielding Service Desk calls and coordinating incident resolution
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Provisioning of user accounts
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Learning and becoming proficient with core technologies
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Troubleshooting general hardware and software issues
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Maintain detailed documentation of all actions and caller correspondence within support tickets
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Effectively prioritize and manage support tickets to ensure timely and accurate resolution
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Assisting with company-wide technology deployments
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Fulfilling Service Desk roles as instructed by Service Desk Manager
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Alerting Service Desk Manager to emerging trends in incidents
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Evaluating documented resolutions and contributing to the resolutions library
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Performing preventative maintenance when required
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Maintain communication with all levels of management, faculty and staff in a professional and courteous manner
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Completing other job duties as assigned
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Excellent verbal and written communication skills
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Must be a quick learner
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Proficient in Microsoft-based environment
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Ability to communicate technical information in a user-friendly manner
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Excel at multi-tasking
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Knowledge of network technologies
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Ability to prioritize and complete assignments with a proper balance between quality and a commitment to deadlines
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Strong attention to detail and organizational skills
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Ability to maintain confidential information
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Ability to travel if needed
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Ability to work independently and support other team members
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Must be authorized to work in Colombia
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Degree in Information Technology or a related area or acceptable experience in lieu of education: two years of experience for every year of formal education required
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1 to 3+ years working experience in a Microsoft-based environment
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Experience with Service Now
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Understanding of ITIL processes
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Vendor certificates
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Sitting
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Standing
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Walking
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Climbing
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Lifting up to 50+ pounds
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Pulling
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Pushing
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Carrying
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Grasping
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Reaching
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Bending
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Crawling
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Visual Acuity
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Color Determination
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Speaking
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Listening
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